Frequently Asked Questions
Reservation and Payment
Q: How can I book my taxi or private driver?
A: We have simplified the process for you. You can book your ride directly through our online form on the home page, indicating your pick-up location and destination. For immediate or urgent reservations, we recommend that you call us directly at +41 78 659 91 15 (available 24/7).
Q: What payment methods are accepted?
A: We believe in transparency. The price can be agreed in advance to avoid any unpleasant surprises. You can pay for your ride directly to the driver. Feel free to ask us for a price estimate when you make your reservation.
Q: Can I cancel or change my reservation?
A: Yes, we understand that travel plans can change. If you need to change the time or cancel your trip, please contact us as soon as possible by phone at +41 78 659 91 15 so that we can reorganize our drivers' schedules.
At Geneva Airport (Arrivals and Departures)
Q: What happens if my flight is delayed?
A: No worries! When you make your reservation, we will ask for your flight number. This allows us to track your arrival in real time. If your flight is delayed, your driver will adjust their arrival time to wait for you at no extra charge.
Q: Where will I meet my driver at the airport?
A: Your private driver will wait for you directly in the arrivals hall, after you have collected your luggage. They will hold a sign (or tablet) with your name clearly displayed so that you can identify them immediately and begin your journey without delay.
Q: How far in advance should I book for a trip to the airport?
A: We are available 24 hours a day, but to guarantee the availability of the vehicle of your choice (especially vans for groups), we recommend that you book at least 24 hours in advance. For last-minute requests, please call us directly.
Onboard Services and Vehicles
Q: What types of vehicles do you offer?
A: Our fleet is modern and suited to all needs:
Mercedes E-Class For solo travelers or couples seeking comfort and elegance.
Mercedes V-Class (Van) : Ideal for families or groups (up to 7 passengers) with a lot of luggage.
Toyota Prius An eco-friendly and economical option without sacrificing comfort. All our vehicles are air-conditioned and impeccably maintained.
Q: Do you provide car seats for children?
A: Yes, your children's safety is our priority. We provide you with for free Baby seats and booster seats are available upon request when booking.
Q: Are there any additional fees for baggage?
A: No. Unlike some services, we take care of your luggage. at no extra cost. If you have bulky luggage (skis, instruments, etc.), please let us know so that we can arrange for a suitable vehicle (such as a van).
Q: Do you offer water or chargers on board?
A: Absolutely. To make your journey more enjoyable, bottles of water are available on board. You will also find chargers for your electronic devices so you can stay connected throughout your trip.
Special destinations and routes
Q: Do you serve ski resorts from Geneva?
A: Yes, we specialize in transfers to Swiss and French ski resorts. We regularly serve: Chamonix, Verbier, Gstaad, Megève, Courchevel, Crans-Montana, Zermatt, and many others. Our drivers are accustomed to mountain roads.
Q: Can I make additional stops along the way?
A: Yes, our service is flexible. You can add intermediate stops (to pick up a colleague or run a quick errand). Please mention this when booking so that we can adjust the travel time.
Q: Do you offer services for VIPs or corporate executives?
A: Absolutely. We offer an «Executive» and «VIP» service guaranteeing total discretion, luxury vehicles (tinted windows, superior comfort), and professional English-speaking drivers accustomed to a demanding clientele.